Get in Touch With Us
Got a question about something you've read on firstbuyscheme.org.uk, spotted an offer that's changed, or want to flag a correction? This page explains how to get in touch and what kind of enquiries we can help with.
The Best Way to Reach Us
Email is the most reliable route to our editorial team. We read every message that comes in and aim to reply within two working days. If your enquiry relates to a specific brand, offer or free spins package, mentioning the name and where you saw it helps us look into it faster.
We are an independent comparison site. We are not a casino operator, we do not process deposits or withdrawals, and we cannot access or manage any reader's account with a third-party gambling site. If your question concerns your own account, balance or a bonus you've claimed, that has to go through the operator's own support team directly.
What We Can Help With
- Questions about our reviews and ratings — how we assess sites such as those covered on our Trusted Non GamStop Casinos UK page, and what our editorial rating actually reflects.
- Corrections and updates — welcome offers, free spins terms and payment options change often. If something looks out of date, tell us and we'll check it against the operator's current terms.
- Content suggestions — if there's a topic around casinos not on Gamstop, betting sites outside the scheme, or payment methods you'd like us to cover, we're open to hearing it.
- General feedback — positive or critical, we'd rather know than not.
- Responsible gambling concerns — if you or someone you know is finding gambling difficult to control, say so in your message. We can point you towards independent support organisations. Please note we cannot process a self-exclusion on your behalf; that has to be arranged with each operator or, for UK-licensed sites, through GAMSTOP itself.
What We Can't Help With
A few things sit outside what a comparison site can reasonably do:
- Managing, verifying or recovering a reader's account at any casino
- Processing deposits, withdrawals, or resolving payment disputes
- Applying or removing a self-exclusion on a reader's behalf
- Guaranteeing that a bonus, free spins offer or wagering term hasn't changed since publication
For any of these, the operator's own support channel — usually live chat or email, listed on their site — is the right place to go.
What to Expect After You Write to Us
A real person reviews every message, not an automated system. Our target is a response within two working days, though this can stretch during particularly busy periods. If your query needs input from more than one person on the team, we'll let you know it's being looked into rather than leaving you without a reply.
Before You Reach Out
If your question is about which non Gamstop casino might suit you, or how free spins offers compare across brands, our Trusted Non GamStop Casinos UK page covers rankings, bonus terms and how we score each site. It's worth a look first — you may find the answer without needing to wait for a reply.
We're glad to hear from readers, whatever the reason. Thank you for taking the time to get in touch.
Gambling is for players aged 18 and over.